At 9line, want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is worry-free. Please review the following guidelines for returns:
RETURNS & REFUNDS
Products must be returned within 7 days.
Items must be unused, in their original condition, and with all original tags and packaging intact.
RETURN PROCESS
To initiate a return, please contact our customer support team or visit our Returns page on the website.
Provide your order details and the reason for the return.
Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.
REFUNDS
Once we receive the returned item and verify its condition, we will process your refund.
Refunds will be issued in the original payment method used for the purchase.
Please note that shipping fees are non-refundable.
EXCHANGE
If you wish to exchange an item for a different size, color, or style, please contact our customer support team.
Exchange requests are subject to product availability.
If the requested item is not available, we will issue a refund or provide alternative options.
DAMAGED OR DEFECTIVE ITEMS
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
Provide details and photos of the damaged or defective item for assessment.
We will arrange for a return, replacement, or refund based on the specific situation.
RETURN SHIPPING
Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item.
Please note that this Return Policy is subject to change, and the terms and conditions may vary for specific products or promotions. For any further assistance or inquiries regarding returns, please reach out to our customer support team.
